FAQs

How are Nature's Fleece booties packed for shipping?
Our booties are stuffed with natural, washed wool to keep their shape and protect them during the courier/post delivery. They are tissue wrapped and then placed inside a courier bag for shipment.

Do you gift pack Nature's Fleece booties ?
Yes, we can gift pack our booties, and do this by tissue wrapping them (as we do for all purchases). We then place the booties in our soft Nature's Fleece calico draw string bag. The additional cost of this gift packaging is $8.00. You can view images of our gift wrapping here.

How do you pack Nature's Fleece rugs for shipping?
Our rugs are folded and placed inside our soft Nature's Fleece calico draw string bag and then placed inside a courier bag for shipment.

How much is shipping?
Please see our Shipping Policy at the bottom of this page. International orders may be subject to import taxes or customs duties based on the destination country. Any additional costs for customs clearance must be covered by the customer.

Where can I track my order?
Shipping information, along with tracking numbers, will be sent out via email once your order is dispatched.

Can Nature's Fleece booties be used outdoors?
Our booties are intended for indoor use only. 

What size are Nature's Fleece booties?
Our booties are intended for children aged between approximately 3 - 6 months. We understand that no two feet are the same, and comfortable wear is possible for children slightly older or younger. Average bootie length is approximately 10.3 cm 

How do you clean your natural lambskin booties?
We advise hand spot cleaning using lukewarm water only and a liquid wool detergent. Towel dry booties afterwards to get out any excess water. Air dry slowly away from direct heat. Check and reshape the booties while drying. The wool can be brushed with a pet grooming wire brush. Please see below for advice on the use of the wire brush, use of a water repellent and general washing guidance.

How do you clean your natural lambskin rugs?
We advise hand spot cleaning using lukewarm water only and a liquid wool detergent. Pat dry with an absorbent towel and air dry slowly away from direct heat. Our rugs begin with a newborn lamb curly wool finish, which we then comb and brush to straighten to get our Silken Wool ultimate finish. Sometimes after cleaning the Silken Wool finish may revert back to curly wool. We then advise brushing the curly wool with a pet grooming wire brush to get back to the Silken Wool finish. Regular brushing is a good way to maintain the soft, smooth Silken Wool finish on your rug, even when not dirty. The leather can be sprayed with a natural water repellent, suitable for suede, nubuck and leather. We do not recommend full immersion washing. All damp wool or leather should be dried naturally, away from direct sunlight. Do not bleach, soak or tumble dry.

What is Nature's Fleece tanning process?
Our child friendly tanning process was developed by our tannery specifically to meet the European Union Standard EN-71-3, which is a specification for migration of certain elements in toys and products used by children. Samples of our tanning process have been tested by a reputable testing house in New Zealand and have been found to meet the European Union Standard EN-71-3.

Can babies sleep on Nature's Fleece rugs?
No. It is recommended that children under the age of one are always safely positioned on their backs when lying on our rugs, and are never left unsupervised. We do not recommend our rugs for sleeping. Always follow safe sleeping practices recommended by SIDS and Kids, or your local child health provider. 

 

Made with love from nature
The product(s) you receive might vary slightly due to our items being 100% handcrafted. Natural imperfections or differences in shape are not product flaws. Each piece of lambskin used by our sewers is unique; the natural markings present in the skin are part of the individuality of the fine leather.

Where is your Returns Policy?
Please see our Exchange & Returns policy at the bottom of this page.

Where is your Returns Form?
You can print out a return form here.